Cornerstone Kingdom Estates
Full Company Policy Pack
This document outlines the operational, legal, and guest policies of Cornerstone Kingdom Estates to ensure compliance, consistency, and a high standard of service.
1.Safety & Legal Compliance
• Fire Risk Assessments conducted for all properties
• Smoke alarms, CO detectors, fire blankets installed
• Gas Safety Certificate (annual)
• EICR every 5 years
• PAT Testing annually
• Full serviced accommodation insurance
• GDPR compliant guest data handling
2.Property Operations
• Strict no party / no anti-social behaviour policy
• Check-in: 3PM | Check-out: 11AM
• Professional cleaning after each stay
• Regular inspections and maintenance
• Compliance with local council and FHL rules
3.Guest Management
• All guests must be registered
• ID verification may be required
• Clear communication and support provided
• Emergency contact available
• Guests must respect property and neighbours
4.Amenities & Property Info
• Fully equipped kitchen with coffee/snack area
• Fast Wi-Fi and Smart TV
• heating • Hot water system may take up to 30 minutes
• Clean linen and towels provided
5.Financial & Payments
• Payments via Stripe or booking platforms
• Security deposit: £200–£500
• Charges for damages, smoking, or breaches
• VAT applied where applicable
• Business rates compliance where required
6.House Rules
• No smoking (£200+ penalty)
• No parties or events
• Respect quiet hours
• Only registered guests allowed
• Pets only with approval
7.Complaints & Support
• Issues must be reported during stay
• Response time: within 3 working days
• Resolution handled professionally and fairly
8.Liability
• Guests responsible for damages
• Company not liable for personal belongings
• Stay at guest’s own risk unless negligence proven
9. Privacy & Payment Data Protection
Cornerstone Kingdom Estates is committed to protecting your personal data and ensuring all information is handled securely and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
9.1 Payment Processing
We use a secure third-party payment provider, Stripe, to process all card transactions. Stripe is fully PCI-DSS compliant, meaning it meets the highest industry standards for payment security.
All card payments are processed securely through Stripe
We do not store, process, or retain any credit or debit card details within our own systems
Stripe may securely store and process your payment data in accordance with their own privacy and security policies
By making a payment, you agree to your payment information being processed by our authorised third-party provider.
9.2 Personal Data Collection
We may collect and process the following information:
Name and contact details
Booking and stay information
Identification details (where required for compliance)
Communication records
This information is collected solely for:
Managing bookings and guest stays
Providing customer support
Meeting legal and regulatory requirements
9.3 Data Storage & Security
All personal data is:
Stored securely using appropriate technical and organisational measures
Accessible only to authorised personnel
Retained only for as long as necessary to fulfil legal and operational obligations
9.4 Data Sharing
We do not sell or rent your personal data. However, we may share data with:
Payment providers (e.g. Stripe)
Booking platforms (Airbnb, Booking.com, VRBO)
Legal or regulatory authorities where required
9.5 Your Rights
Under UK GDPR, you have the right to:
Request access to your personal data
Request correction or deletion of your data
Object to or restrict certain processing
Requests can be made by contacting us directly.
9.6 Compliance Commitment
Cornerstone Kingdom Estates takes data protection seriously and continuously reviews its processes to ensure compliance with all relevant laws and best practices.